Frequently ASKED QUESTIONS


 

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How Quickly Do You Dispatch?

We understand time is of the essence, hence we dispatch orders promptly. Once personalisation is approved or if you opt for non-personalised, we dispatch all orders received by 12:00 PM on weekdays the same day.

If you need your order quickly, it’s best to place your order by 12:00 PM and select our courier option which then guarantees your delivery the next working day(if personalisation is approved or non-personalised).

Next day delivery orders are usually dispatched same day and delivered by courier from £5.99, or alternatively you can take advantage of FREE UK delivery by Royal Mail’s second class post.

How long is required for personalisation approval?

All orders that include a custom design/personalisation will need to be reviewed and tested by our engineer and technicians, if no issues arise with your request approval is usually completed within 24 hours. If issues arise with your custom design/personalisation, we will follow up within 24 hours with suggestions as to what changes should be made to ensure your order is complete to the highest standard. 

What Payment Methods Do You Accept?

We accept all major credit/debit cards including Visa, Mastercard, JCB, Diners Club, and American Express.

Do You Ship Worldwide?

Yes we do ship our products worldwide, once you are at the checkout stage, you will be presented with a list of countries we can deliver to.

Can I Engrave Any Text?

You can absolutely engrave any text you wish.

How Can I Order Bulk?

Please email b2b@bossu.co.uk for bulk enquiries

Is Your Site Safe?

Please be assured our website is completely secure. We take the privacy and security of your payment and personal details very seriously, which is why we only use Stripe – The leading payment processing company. Also note our website has SSL Certification.

As for our company, we are based in London, United Kingdom. Our company registration number is: 10974725 and our VAT registration number is: 289566729